Refinancing companies have earned high marks from homeowners in a recent survey, indicating that they are providing a valuable service to those looking to save money on their mortgages.
The survey, conducted by the Consumer Financial Protection Bureau (CFPB), asked homeowners who had refinanced their mortgages in the past year to rate their experience with the refinancing company. The results showed that the majority of homeowners were satisfied with their experience, with nearly three-quarters of respondents giving the company a rating of 8 or higher on a 10-point scale.
The survey also revealed that homeowners were most satisfied with the customer service they received from the refinancing company. Nearly two-thirds of respondents said they were “very satisfied” with the customer service they received, while another quarter said they were “satisfied.”
The survey also found that homeowners were pleased with the amount of money they were able to save by refinancing their mortgages. Nearly three-quarters of respondents said they were “very satisfied” with the amount of money they saved, while another quarter said they were “satisfied.”
The survey results indicate that refinancing companies are providing a valuable service to homeowners looking to save money on their mortgages. The survey also suggests that refinancing companies are providing excellent customer service, which is likely to lead to more satisfied customers in the future.
Overall, the survey results show that refinancing companies are earning high marks from homeowners, indicating that they are providing a valuable service to those looking to save money on their mortgages.